The Five Ordered Steps of Problem-Solving:
By now, you should be able to:
- List the 5 steps of the problem solving model.
- Explain why defining the problem is the most important step in problem
- Give at least one example of a "problem" that our society may have
- Explain three errors that people commonly make in defining a problem.
- Describe how expert problem solvers differ from non-expert problem
- Describe the difference between algorithms and heuristics.
- Give two reasons why people tend to use heuristics rather than algorithms.
- Describe the advantages and disadvantages of using the representativeness
- Describe the phenomenon of "set."
- Explain how functional fixedness is a particular type of set .
- Explain why STM's limitations interfere with our ability to generate
solutions to problems.
- Explain why people "satisfice" rather than optimize.
- Tell someone a strategy they could use so that they could optimize.
- Explain why knowing the probability of different outcomes is essential to
being able to make the best choice among alternatives.
- Explain how the availability heuristic may cause us to make poor
- Explain how people can persuade us to do things by taking advantage of
See how we can use computers to get around our limited ability to accurately weight information.
- Consult a decision-making site (like this
to get some tips on how to make better decisions.
- Use this decision making program to get around some of STM problems that limit decision making.
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